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Customer Service
 

For emergencies after normal business hours, call the Agency's number 209-223-3018 and someone will answer and arrange for service 24 hours a day, 7 days a week.

Amador Water Agency's Customer Service staff is available to help you with water service, billing questions, payment assistance and water quality questions.

To initiate or terminate service, for new water connections and all rates and billing questions, please call Amador Water Agency's Customer Service Office at 209-223-3018.

Open Monday - Friday 8 am - 4:30 pm


Online Billing & Payment Services

NOTICE: By registering and logging into your account via this web page, you will be leaving the Amador Water Agency’s website and going to an external website operated by a vendor.  Before registering and logging in to use the specified bill viewing and payment services please review the Agency’s Internet Terms of Use Policy


Payment Options

Office Drop Box   e-Payment Credit Card

Office Hours
Mon-Fri
8am-4:30pm


The drop box is located outside the Agency Office.

-NO CASH PLEASE-
All payments deposited here will be processed the next business day.

 


Sign up for Online Billing and Payment Services above.

-or-

New Automatic Payment (ACH)
See below


We accept VISA, MasterCard, Discover

Payments accepted at the office or over the phone.
209-223-3018


**The Amador Water Agency is pleased to announce that we will now be able to offer you a more efficient service to automatically deduct the amount of your bill from your checking account. In order to sign up for this service, please complete the attached application and return it to our office along with an actual voided check. Note that a separate form is required for each account that you have with us, however just one voided check is necessary.

You will continue to receive your statement showing the amount to be paid so that you can deduct it from your records. When you see the message “Auto Pay” on the payment return stub you will know that the automatic deduction procedure is in place.

A question and answer sheet is attached to answer any concerns you may have. If you have questions that are not answered here, please send an email to Karen Gish at kish@amadorwater.org or contact Customer Service at 209-223-3018.

Automatic Bill Payment


Automatic Bill Payment Authorization Form

Questions & Answers

  1. What is automatic bill payment?
    Automatic bill payment is authorization that you give your bank to deduct the payment for your water and/or wastewater bill from your bank account. After you enroll in the program, the bank pays your water bill automatically from that point on, until you cancel your enrollment in the program.

  2. How do I benefit from automatic payment?
    It saves time, worry, aggravation and money. You no longer have to worry about writing the check, mailing your payment, or driving to the AWA office to pay the bill, which will save money on postage and/or fuel. You never have to go out in bad weather to pay your bill, nor do you have to worry about your payment getting lost in the mail. The bill will always be paid on time, so you never incur late charges.

  3. How do I sign up and what is the cost to me?
    The service is free. You will need to complete the authorization form, attach a voided check (to ensure all bank account information is correct), and mail or deliver it to the AWA office. Enrollment takes one full billing cycle, so remember to keep making your payment until you receive the confirmation message on your utility statement, which will read “Your Account Will Auto Pay on _ _ /_ _ /_ _ (date).”

  4. What do I do if I have a question about my bill?
    Each month you receive the bill marked “Your Account Will Auto Pay on _ _ /_ _ /_ _ (date).” You have 10 calendar days from the bill date to call the AWA office at (209)223-3018 to discuss any concerns. If needed, we can correct the bill before it is sent to the bank and the payment deducted from your account.

  5. What if I want to cancel the automatic bill payment?
    You may cancel your enrollment in the automatic payment program at any time by calling the AWA office and asking that your account be removed from automatic bill payment.

  6. What if there are insufficient funds in my bank account?
    A return check fee will be charged to your account, and you will be required to pay your water bill and the return check fee with cash or a money order.

  7. What if I change my bank account?
    If you change your bank account, please notify us as soon as possible at (209)223-3018 to update your account information. You will then need to complete and sign a new Automatic Bill Payment Authorization Form and attach a voided check from your new account.

  8. Why does AWA offer automatic bill payment?
    In addition to being very convenient for our customers, payments are made and received in a timely manner and administrative costs are reduced.

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Planned Service Outages
No Outages planned at this time
Precautionary Boil Water Advisory in the Event of an Outage


Amador Water Agency
12800 Ridge Road
Sutter Creek, CA 95685
209-223-3018
FAX 209-257-5281
Hrs: 8:00 a.m. - 4:30 p.m.
Monday - Friday
Closed Weekends & Holidays
24 Hr. Emergency Phone
209-223-3018

© Amador Water Agency 2015